Frequently Asked Questions

1. How long does shipping take?

Domestic Shipping: 3–14 business days
International Shipping: 7–25 business days
Delivery times may vary depending on your location and local customs processing.

2. How can I track my order?

Once your order is shipped, your tracking information will be uploaded as soon as possible.
You can check your tracking details anytime on our “Track Your Order” page.

3. Why hasn’t my tracking information updated yet?

Tracking can take 1–3 days to update after your order ships. This is normal, especially for international shipments.

4. Do you ship internationally?

Yes! We ship worldwide. Shipping times vary depending on your country.

5. What is your return policy?

We accept returns within 30 days after delivery.
Items must be unused, in their original condition, and in the original packaging.
To start a return, contact our support team with your order number.

6. What if my order arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, contact us immediately.
We will gladly send a replacement or issue a refund.

7. Can I cancel my order?

You may cancel your order before it has been shipped.
Once it’s shipped, we can no longer cancel it, but you may request a return after delivery.

8. I entered the wrong address. What do I do?

If your order hasn’t shipped yet, contact us immediately so we can update your details.
If the order has already shipped, we are unable to change the address.

9. Are your products high quality?

Yes. We work with trusted suppliers and conduct quality checks to ensure every product meets our high standards.

10. How can I contact customer support?

You can reach our support team through our Contact Us page or by email.
We respond as quickly as possible.